We want you to understand how and why qcue, inc. (“Qcue,” “we” or “us”) collects, uses, and shares information about you when you use our websites, mobile apps, widgets, and other online products and services (collectively, the "Services") or when you otherwise interact with us or receive a communication from us. This Privacy Policy applies to all of our Services.

What We Collect

Information You Provide to Us

We collect information you provide to us directly when you use the Services. This includes:

Account information.  To create an account, you must provide an email address and password. We also store your user account preferences and settings.

Actions you take.  We collect information about the actions you take when using the Services. This includes your interactions with content, like price changes. We also record your interaction with our interfaces to better optimize our site going forward and help diagnose bugs.

Information We Collect Automatically

When you access or use our Services, we may also automatically collect information about you. This includes:

Log and usage data.  We may log information when you access and use the Services. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g. device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms.

Information collected from cookies and similar technologies.  We may receive information from cookies, which are pieces of data your browser stores and sends back to us when making requests, and similar technologies. We use this information to improve your experience, understand user activity, personalize content and settings, and improve the quality of our Services. For example, we store and retrieve information about your preferred language and other settings. For more information on how you can disable cookies, please see “Your Choices” below.

Location information.  We may receive and process information about your location. For example, with your consent, we may collect information about the specific location of your mobile device (for example, by using GPS or Bluetooth). We may also receive location information from you when you choose to share such information on our Services, including by associating your content with a location, or we may derive your approximate location from other information about you, including your IP address.

Information Collected from Other Sources

We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you. For example, we may receive demographic or interest information about you from third parties, including advertisers, and combine it with our own data using a common account identifier such as a hash of an email address or a mobile-device ID.

How We Use Information About You

We use information about you to:

  • Provide, maintain, and improve the Services;

  • Research and develop new services;

  • Send you technical notices, updates, security alerts, invoices and other support and administrative messages;

  • Provide customer service;

  • Communicate with you about products, services, and provide other news and information we think will be of interest to you;

  • Monitor and analyze trends, usage, and activities in connection with our Services; and

  • Personalize the Services and provide content and features that match user settings. (For information about how to manage the types of advertisements you experience on our Services, see “Your Choices” below).

How Information About You Is Shared

When you use the Services, certain information may be shared with other users and the public. For example:

  • When other users in your organization view the users page, they will be able to see information about your permissions. They will also be able to see price changes made by you and items currently in your cart.

Please note that, even when you delete your account, historical actions you had taken through the Services, such as submitting price changes, may still be viewable or available on our servers to other members of your organization. For more information, see “Your Choices” below.

Otherwise, we do not share, sell, or give away your personal information to third parties unless one of the following circumstances applies:

  • With linked services.  If you subscribe to multiple Qcue services, Qcue will share information across services.

  • With our partners.  We may share information with vendors, consultants, and other service providers (but not with advertisers and ad partners) who need access to such information to carry out work for us. The partner’s use of personal data will be subject to appropriate confidentiality and security measures.

  • To comply with the law.  We may share information in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, legal process or governmental request, including, but not limited to, meeting national security or law enforcement requirements. To the extent the law allows it, we will attempt to provide you with prior notice before disclosing your information in response to such a request.

  • With our affiliates.  We may share information between and among Qcue, and any of our parents, affiliates, subsidiaries, and other companies under common control and ownership.

  • With your consent.  We may share information about you with your consent or at your direction.

  • Aggregated or de-identified information. We may share information about you that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may show the total number of times a price has been changed without identifying the user or organization.

Analytics Partners

We may partner with analytics providers to better understand your use of the Services. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For example:

Analytics partners

We use analytics partners (such as Google Analytics) to help analyze usage and traffic for our Services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Services.

Your Choices

As a Qcue user, you have choices about how to protect and limit the collection, use, and disclosure of information about you.

Deleting Your Account

You may delete your account information at any time by contacting us directly. When you delete your account, your profile is no longer visible to other users. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account. 

Controlling the Use of Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Controlling Advertising and Analytics

Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt-out. For example, you may manage the use and collection of certain information by Google Analytics.

Do Not Track

Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.

Other Information

Information Security

We take measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. For example, we use HTTPS while information is being transmitted.

Data Retention

We store the information we collect for as long as it is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

International Data Transfers

We are based in the United States and we process and store information on servers located in the United States. We may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.

Please direct any inquiries or complaints regarding our compliance with the Privacy Shield principles to the point of contact listed in the “Contact Us” section below.

Additional Information for EEA Users

Users in the European Economic Area have the right to request access to, rectification of, or erasure of their personal data; to data portability in certain circumstances; to request restriction of processing; to object to processing; and to withdraw consent for processing where they have previously provided consent. These rights can be exercised using the information provided under “Your Choices” above or using the contact information provided at the end of this document. EEA users also have the right to lodge a complaint with their local supervisory authority. 

As required by applicable law, we collect and process information about individuals in the EEA only where we have legal bases for doing so. Our legal bases depend on the Services you use and how you use them. We process your information on the following legal bases:

  • You have consented for us to do so for a specific purpose;

  • We need to process the information to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as preventing fraud, ensuring network and information security, enforcing our rules and policies, protecting our legal rights and interests, research and development, and marketing and promoting the Services;

  • We need to process your information to comply with our legal obligations.

Changes to This Policy

We may change this Privacy Policy from time to time. If we do, we will let you know by revising the date at the bottom of the policy. If we make a change to this policy that, in our sole discretion, is material, we will provide you with additional policy information. We encourage you to review the Privacy Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@qcue.com or at: 

Qcue
1919A South 1st Street
Austin, Texas 78704


Effective: January 30, 2019

Amended: January 30, 2019